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Khattar awarded for Distinguished Service in the Indian Automotive Industry
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Written by Ganesh   
Friday, 04 April 2008

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MUMBAI: Jagdish Khattar, former managing director of Maruti Suzuki India, Ltd., has received the prestigious J.D. Power and Associates Founder's Award for his distinguished service to automotive consumers in India.

The Founder's Award is a discretionary award presented at various times by the founder of J.D. Power and Associates, recognizing individuals or companies that demonstrate dedication, commitment and sustained improvement in serving customers. In the 40-year history of J.D. Power and Associates, only 20 companies or individuals have previously received the award.

Jagdish Khattar Receives Prestigious J.D. Power and Associates "Founder's Award" for Distinguished Service in the Indian Automotive IndustryJagdish Khattar (left) is presented with the Founder's Award by John Humphrey, senior vice president of Asia Pacific operations for J.D. Power and Associates. The award was presented at the India Award Ceremony on Thursday, March 20 in Mumbai, Maharashtra.

John Humphrey, vice president and general manager of international operations at J.D. Power and Associates, presented Khattar with the award on behalf of J.D. Power III, founder of J.D. Power and Associates. The award was given during the India Award Ceremony on the evening of Thursday, March 20, in Mumbai, Maharashtra.

"In recognition of Khattar's outstanding contributions to automotive customers in India, J.D. Power and Associates is pleased to present him with the Founder's Award," said Humphrey. "Maruti Suzuki's customers have responded favorably to the manufacturer's products under Mr Khattar's direction, as evidenced by increases in both sales and market share during his tenure as managing director for the organization. Also notable is the fact that Mr Khattar has received the first Founder's Award ever presented in India."

Maruti Suzuki is an India-based automotive manufacturer with nearly 5,000 employees and Rs 173 billion in revenue. Khattar joined Maruti Suzuki in 1993 as director of marketing, and was later named managing director in 1999.

Prior to joining Maruti Suzuki, Khattar was a bureaucrat of the Indian Administrative Services (IAS).

Under Khattar's direction, sales for Maruti Suzuki increased from nearly Rs 93 billion in 1999 to Rs 173 billion in March 2007. Market share in the passenger car industry also increased under Khattar's tenure from 47 percent in 1999 to 55 percent in March 2007.

Maruti Suzuki has received several awards for various J.D. Power Asia Pacific syndicated automotive studies conducted in the Indian market, including three consecutive Sales Satisfaction Index (SSI) study awards, eight consecutive Customer Satisfaction Index (CSI) study awards, and awards in Initial Quality (IQS) and Automotive Performance, Execution and Layout (APEAL).

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

 
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