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Home arrow News arrow Automotive arrow Nissan Motor India Pvt Ltd inaugurates FQC and Training centre in Oragadam
Nissan Motor India Pvt Ltd inaugurates FQC and Training centre in Oragadam Print E-mail
Written by Krishna Kumar   
Tuesday, 23 November 2010
Chennai: Nissan Motor India Private Ltd (NMIPL) inaugurated the Field Quality Centre (FQC) and the Training Centre in its manufacturing facility at Oragadam. The FQC aims to better understand the needs of Nissan’s diverse range of customers and build vehicles with a high-level of customer satisfaction.

The FQC which is about 650 sq.mts is based on the principles that there is no limit for Quality improvement and there are no easy routes for Quality improvement. FQC activity includes FQIA (Field Quality Investigation & Analysis) and Joint Analysis (Among Suppliers and Nissan’s R&D, Production, Quality Assurance & Market Quality).

FQIA Joint Analysis provides the benefit to take immediate countermeasures on customer complaints.

"The Field Quality Center is the nerve center for quality improvement. The Training Centre will provide Product, Process & Soft Skill trainings for dealership staff located in India and Nissan’s consistent focus on ensuring a quality ownership experience to our customers will be strengthened by this new facility," said Kiminobu Tokuyama, MD and CEO, Nissan Motor India.

"At Nissan, quality is a key attribute in establishing brand value. Quality improvement is a never-ending process, and is well integrated into our product development and production processes," he added.

The Training Centre covers nearly 1,500 sq.mts of operational area, and includes three large classrooms, a new model training facility, a conference room and 6 work bays and an excusive area for Body Repair and Paint Trainings. All the training courses are based on Nissan’s training standards and have been customized for the needs of our Indian business.

"High quality products and services are an essential element for us to become a trusted automotive brand.  Nissan’s goal is to obtain top-level quality in each market. Nissan India FQC is the 7th such facility in Nissan worldwide. It is a center place for quality-related members to investigate customer concerns and to provide quick resolution to customers so that they could use our product in a safe and comfortable manner," said Hiroshi Yukinari, GM Field Quality Improvement Group, TCSX (Total Customer Satisfaction Function), Nissan Motor Co., Ltd.

Apart from Technical Training, Customer Handling and Customer Relationship Trainings Programs will be imparted at the Training Centre. Every new Nissan dealership, across India, will undergo training before start of operations. They will be trained on how to showcase the Nissan showrooms that are built on global Nissan standards – with best-in-class modern facilities. Their skills will be continuously upgraded and they will be trained on various new technologies & new vehicle models.

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