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Greater Participation of the Private Sector needed for serving society
Written by Anand   
Saturday, 08 November 2008
Scope for improvement in Management Practices & Understanding Consumer needs important for product design

Bangalore: India is now coupled with the rest of the world, revamping across various fronts; skills building, a need for a greater role of the private sector in healthcare, its entry into education were some of points of common consensus during a panel discussion: India@75, Serving Society through Quality: The CEO's Perspective at the 16th Quality Summit 2008 organised by the Institute of Quality of the Confederation of Indian Industry (CII).

While the American and European business models were Capital intensive and the Chinese model labour intensive, India had to chalk out a quality strategy for itself having India centric inclusive solutions duly considering various stakeholders value proposition throughout the product life combined with the ability to anticipate and prepare products for the next generation. 'Next Practices' needed to be addressed across the entire value chain through innovation, resource productivity and sustainability.

Mr. Vipin Sondhi , Managing Director and CEO of JCB India Ltd. also stressed that Corporate India needed to keep on training people who didn't have to be necessarily tied to it once the training was complete if India were to achieve Prof. C K Prahlad's vision of India @ 75.

Delving on the Healthcare perspective, Wockhardt Hospitals CEO Dr. Lloyd Nazareth said that the Government should reduce focus on Healthcare delivery, facilitate healthcare funding and create conducive policies for growth of Health Insurance. It needed to double spends on healthcare to at least 2 % of GDP. Use of Telemedicine could enormously increase reach and ability to serve remote locations.

Speaking from the education perspective, NIIT Ltd., CEO Mr. Vijay Thadani observed that Working Backwards from demand could partly fulfill one of Prof C K Prahlad's  three principles - 'Fold the future in'.

Managing Director and Co-Founder of TeamLease Services, Mr. Ashok Reddy suggested Blending of Apprenticeships into training from the Works Skills perspective.

A Special Plenary session on "India@75:What Global Practices Can Take Us There?" was addressed by Mr.Vikram Singh Mehta, Chairman Shell Companies in India. He suggested certain 'Sufficiency Conditions' that were needed to be fulfilled for meeting the targets visualized for India@75. These conditions included corporate values; LAT - Leadership, Accountability and Team Work; the Role of the People and investing into the future through CSR which would have to be a partnership with local commitment through local technology and help create income generating opportunities for the local people.

Mr. Saikiran Krishnamurthy Partner, Mckinsey & Co., and his colleague Ms. Ramya Venkata Raman during the plenary session on "Organisational Effectiveness through Quality Practices & Performance" said that sustained manufacturing excellence needs simultaneous transformation of three interdependent factors - Operating Systems, Management infrastructure and Mindset capabilities.

A next level follow up across 40 Indian companies this year by Mckinsey & Co. further to their research across 5,000 global companies including 400 Indian companies last year, reveals that Indian manufacturing companies lag behind their global peers in quality of management practices. There was a scope for improvement in the approach to lean implementations, quality performance dialogues with respect to management practices and  formal mechanisms of talent management. More Indian companies needed to set targets with a healthy mix of long term and short term financial matrices.

Under the theme "Yes we can, so let's do it!", Dr. David Yarrow, Development Manager of Comparison International, UK introduced PROBE tools (PROmoting Business Excellence) during the plenary session - Improving Business Performance and Competitiveness through Best Practices Benchmarking.. PROBE has been adopted by over 6,700 companies globally over the past 8 years through many partner agencies, including the Confederation of Indian Industry (CII). "The CII Institute of Quality has 7 trained facilitators and has begun to work with some SMEs".

During the Plenary session - "Customer Focus in Product Design: The Key to Quality Leadership", Mr. Subodh Sachan of Nokia India said customer loyalty could be won through innovative products which needed to be designed after understanding the consumer needs and desires which could be determined by engagement at the lowest levels through leveraging of all touch points of customer engagement. In the case of small number volume products such as spacecraft, Mr. T S Nanjundaswamy, Deputy Director, Reliability & Components, ISRO Satellite Center said that performance reliability could be ensured through robust design and development which translates the customer requirements into performance requirements. The design approach for different sub-systems could be different depending upon their respective performance requirements.

 
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